Value Architecture

Business Model

Our unique business model is built on pillars that ensure financial success, value creation for our stakeholders, and long-term sustainability.

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  • Close to our customers, agents, and policyholders through our service office network, providing personalized, flexible, and agile assistance.
  • Dynamic thanks to team structure, process organization, and the use of cutting-edge technology.
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  • Efficient use of resources.
  • Thorough monitoring of operational and expense indicators.
  • Strict pricing discipline.
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  • Experienced in the auto insurance sector.
  • Flexible in adapting our model to the different countries where we operate.
  • Innovative according to the needs of our customers.
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  • Focused on being wherever agents and policyholders need us.
Strategic Roadmap

Corporate Development Plan

1

Strengthen Our Leadership in Mexico

  • Through technological and product innovation
  • Service-oriented operations and cost control
  • Incorporation of ESG criteria into our operations
2

Accelerate Growth in Our Subsidiaries

  • Capitalizations to drive profitable expansion
  • Strengthening operations and expanding our coverage network in all countries where we operate
3

Actively Seeking Business Opportunities

  • Expanding our services into new business lines such as Health and Medical Expenses
  • Identifying new growth drivers
Key Points

Competitive Advantages

Accident and Fraud Prevention

  • Data analysis: 30 years of experience + unique database

  • Telematics, GPS devices, and vehicle recovery program

  • Driver and operator training focused on accident and claims prevention

Operational Efficiencies

  • Partnership with Google Maps for automatic assignment of adjusters

  • National Command Center with in-house developed systems

  • Vertical integration in Mexico

Applications
and Website

  • Express Adjusting: handling 30% of claims in 3Q25

  • Disposable apps for vehicle inspection, roadside assistance, and tracking of tow trucks and adjusters

  • 360 Agent Portal

  • iOS and Android App: QMóvil